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AliExpress Refunds: Item Not Received. What to do?

AliExpress is a great marketplace, where you can get things for a fraction of the price.

One of the downsides, however, is the messy confirmation process. They changed it in efforts to simplify it, and since some point in 2020 (?) the orders are now automatically confirmed once the 60 days from the purchase date runs out.

In my experience, 95% of all orders are delivered within the 60 days, but sometimes the order gets stuck in customs or gets lost on the way. If you are not keeping track of your delivery times, you only have 14 days after the order protection runs out to get your money back.

Out of the 20 orders that I've had in the last 3 months, 17 have been delivered, 2 are still in transit, and 1 has been lost.

Here is the process I am following to get the refund on the order that hasn't arrived within 60 days.

Note: I am doing this on my PC. The process is very similar on the app.


Don't worry, it's actually pretty easy

Step 1. Find the order in the list. Open the order by clicking on the View detail

Step 2. In the order click Open dispute

Step 3. Select Refund only

Step 4. Fill in the dispute details.

For “Reason for refund request” I selected:

  • Logistics tracking problem
  • No Tracking information

The text that I am using:

Hi there. The order was never delivered to me, and there are no tracking updates on the tracking number. There is no record of this package entering Canada.

Please provide a full refund, as the order has not been delivered within the promised timeline.

Step 5. Attach evidence: for the items that have not arrived within the promised timeline, a screenshot from the AliExpress tracking page and a screenshot of the tracking page from the seller's tracking service.

AliExpress tracking page can be found in the order (click View delivery detail):

Take a screenshot of the next page, where it shows delivery details.

Then go to the “Seller's Shipping Method” on the right, and take a screenshot of that as well. It's not required, but I like to add it as well to show that I've done my homework.

Here are the screenshots that I am attaching:

Screenshot of the AliExpress tracking page

Screenshot of the seller's tracking page

Step 6. Wait for the seller to reply. From there you have 2 possible scenarios:

  • Scenario 1: Seller accepts the refund request. You get your money back (do not accept PayPal refunds, if they offer one, proceed to scenario 2)
  • Scenario 2: You ask AliExpress to step in and review the case.

Unfortunately, in my experience, sellers often try to offer a PayPal refund, and often times they will send it as a payment rather than a transfer, as if they were paying you for something that they buy from you, and request a refund from PayPal after.

In this case, since you didn't send anything to them, you can't provide a tracking number proving the delivery, so they will get the money they sent you back from PayPal.

In scenario 2, once AliExpress steps in, I like to add an additional screenshot from the item page where it says “75 Money-back guarantee” (i.e. 60 days with no product + 15 days to process the refund). This is what it looks like for this order:

Step 7: Wait for the refund to get processed.

Note! Once the refund is processed, this confuses a lot of people. Sometimes, refunds appear on the credit card statement on the date of the purchase, regardless of the date when the refund happened.

Want to save more money on AliExpress? Check out  our comprehensive guide.

UPDATE: I have already received the refund for this order.


Created dispute: Sept. 9 2021

Refund approved: Sept. 9 2021

Refund received: Sept. 10 2021

A piece of cake! Just follow my instructions above, and it will help 99/100 times.

Dispute timeline on AliExpress


Refund received on my credit card a day later!

How To Save Money on AliExpress: FULL GUIDE

How To Save Money on AliExpress

Buying things on AliExpress is already saving you money, compared to buying them from virtually anywhere else. There is a minimum involvement of third parties, shipping is cheap (or free), and the sellers are open to work on a thin profit margin.

But not prices are equal. How can you get cheaper things on AliExpress? Are there any additional ways to save?

Well, of course there are! We've been shopping on AliExpress for many, many years, and we're happy to share our own tips.

The article below contains affiliate links to the products and services recommended.

The information is provided on “as is” basis. Use your caution and due diligence.

Why is AliExpress so cheap?

There are a few reasons:

  • Amazon is pricey to begin with. For instance here you can get products for as low as $0.10, including shipping!

  • Shipping out of China is very, very cheap for a few reasons: volume discounts and government subsidies.

  • Most AliExpress sellers are middlemen, getting their items from a large manufacturer, and the things are produced geographically closer to them than they are to you. And these are often the exact same things that you will buy on Amazon – but because there is less people involved = less overhead.

  • Sometimes you get quality stuff that is simply overstock. Other times it'll be stuff that didn't pass retailer quality control due to minor issues or products from ‘night runs' made with super cheap materials during factory down time.


aliexpress discount code

New user? Use the code PJQBZTN6 at the checkout (click the purple button below to copy it).

It will give you $4 off a $5+ order!

New User Offer

New user offers are provided when you create a new account. Typically, it is $2 off a $3+ purchase. If you're just trying out AliExpress for the first time, it's not a bad deal – given the generally low price nature of the website.

We track new user purchases in our affiliate portal as well, and we collected the most common items that people get as a part of their first order. You should see them in this post.

>> Claim this offer

AliExpress Sales (11.11, Black Friday, Anniversary sale)

aliexpress sale

AliExpress sales are by far the best way to save money. Every year we go through the list of discounts, pick the best ones, post them here and send them to our audience via newsletters (so be sure to subscribe – the form is below).

The biggest sale of the year is 11.11 sale, that happens on November 11th every year.

There also is a March Anniversary sale, which happens on March 27th.

Black Friday is a good time to buy gadgets and other electronics-related items.

There is also an odd one here and there, which varies every year, so it's best to subscribe to our newsletter and get notified about them as they happen.

AliExpress Coupons

aliexpress coupons

Another option to save good money on AliExpress during or outside of sales is with using coupons.

There are three types of coupons: Select coupons, Store coupons and AliExpress coupons. The difference between them is described in this post.

AliExpress coupons are the best coupon type out of the three. These ones are provided by AliExpress, and come out of their marketing budget. These coupons are provided from playing games, or by visiting the coupon center. Certain accounts (Platinum and Diamond – depending on how much money you spend annually on AliExpress) have them preloaded to the accounts.

Select coupons are generally a waste of time – the payout is small, and they are not accepted by most sellers.

Store coupons are a loyalty offer from individual stores. Usually, they are available year-round, and “big brand” stores offer special ones for 11.11 and other sales.

‘Value' Deals

aliexpress super value deals

Super Value (or Flash) deals are daily offers. This was how I got my first product on AliExpress. They are always different, and you can find them on the main page of the website.

The deals will get better the more interesting the more you browse and buy (your shopping behavior affects them).

>> See today's daily deals

Best AliExpress Finds by Aliholic

best aliexpress finds

We have been around since 2014, and we have posted TONS of great deals from AliExpress. The products are listed in two formats:

Collections are lists of products with a certain common theme. The most popular ones are best-selling lists, under $1 (cheapest items), under $10 (more ‘useful' and gift-worthy products) and geeky items.

Shop Section is a seemingly endless list of great AliExpress finds. You can sort them by categories as well, but I think they are best viewed as a general list – you never know what you will find! We add new products almost every day, so it's definitely worth bookmarking that page.

I also recommend subscribing to the Newsletter – this way you won't miss out on any deals.

We also have a Facebook group with daily deals – many of these products are exclusive to the group and won't be shown on our website.

Best AliExpress price tracker

aliprice review

It's not a secret that prices fluctuate, and sometimes sellers try to inflate them to make a higher profit – but they also need to stay competitive, hence the prices often go up and down.

Price tracker plugins cache the historical prices of items, so that you see how to price trends over time. This will help you buy the products at the best possible price.

AliPrice is the best AliExpress price tracker. It's an extension that will help you save a lot of money, if used correctly.

>> Sign up for AliPrice

Best AliExpress cashback

Cashback Extension (for desktops)

Cashback App (for mobile users)

Cashback offers are extremely simple: you buy using a special link and get a certain % of your money back. It's that simple. People who are not using cashback offers are seriously missing out.

There are many cashback offer sites, and by far the best one is EPN by BackIt. It has 1,000,000+ installs on Android, and many more on iOS and web.

Usually, you will get 5.5 – 12% from each product (and sometimes up to 90%, if you are lucky enough to come across a generous seller).

The signup process for PC/Mac users (non-mobile):

  1. Create an account in EPN
  2. Install the plugin
  3. Open the plugin and click “AliExpress” (or any other store where you plan to shop on)

how to get aliexpress cashback

You need to activate cashback before each time you buy anything on AliExpress!

The process for mobile users is similar:

  1. Install the cashback app
  2. Create an account
  3. Activate the cashback through the app (click on the store icon) each time before you buy anything.

The amount of your cashback is going to be shown in your account. It can be redeemed once it reaches a certain point. Thresholds are listed on the website and depend on the payment method (some are as low as $0.01!)

>> Sign up for EPN by BackIt cashback (Browser extension for PC/Mac users)

>> Sign up for EPN by BackIt cashback (for mobile devices)

2020 AliExpress 11.11 Sale: ULTIMATE GUIDE

This 2020's AliExpress 11:11 sale is expected to be the biggest one yet. The clock is ticking, and the Single's Day shopping festival is getting closer day by day.

If you're new to AliExpress, or haven't heard about the 11.11 sale deals yet, here is an “ELI5” explanation:

  • Singles' Day (Chinese: 光棍节) sale is an unofficial holiday event, where the single life is being celebrated for what it is – plenty of disposable income
  • Daniel Zhang (CEO of Alibaba group) has declared it November 11 (or 11.11 on the calendar) the day, where the platforms they operate will provide the biggest discounts of the year, and other similar platforms shortly followed the example
  • 11.11 Sale has overtaken the dollar amount of goods sold in 2019 has broken $38 Billion USD in 24 hours

2020 AliExpress 11.11 Sale FAQ

When: November 11, 12 AM – Nov 12, 11:59 PM Pacific Time (total of 48 hours)

Where: ⬅️

Why: to celebrate the Singles Day event, and get the biggest discounts of the year

In this ULTIMATE ALIEXPRESS 2020 11:11 SHOPPING GUIDE we will cover: how to get the best sale deals, how to save additional money by using coupons, we will show the biggest discount deals, best AliExpress cashback service, and as a bonus: how to save even more money with our special secret weapon 😉


The easiest way to save money during the 11.11 sale (apart from the existing discounts) are coupons. There are 3 types of coupons on AliExpress:

  1. AliExpress coupon
  2. Select coupon
  3. Store coupon

AliExpress coupons

aliexpress 11.11 coupon

AliExpress coupons are the best coupon type out of the three.

They are colored in red and have jagged edges. These coupons are provided by AliExpress, and come out of their marketing budget. They apply to the whole order, depending on the total amount. These coupons are provided from playing games, or by visiting the coupon center. Certain accounts (Platinum and Diamond – depending on how much money you spend annually on AliExpress) have them preloaded to the accounts.

You can check if you have any AliExpress coupons here.

Select coupons

select aliexpress coupon

Select coupons are half red/half white.

Select coupons are provided by AliExpress, but they are not accepted by all stores. They are mostly useless, as they are only accepted by a small number of stores. These are the type of coupons that can be exchanged for coins from playing games in the coupon center. From my experience, unless you are a hardcore enthusiast, there is really no point wasting time on these. The payout is very small.

You can check your select coupons balance here.

Store coupons

aliexpress store coupon

Store coupons are a loyalty / intro offer from individual stores.

These are a hit or miss. If you are buying a lot of things from a single store, definitely check the store page first before paying. Often times they offer 5-10% off the entire order, if the amount reached the threshold (usually $50+). It's definitely better than nothing. Usually, the store coupons are available year-round, however the bigger brand stores offer special ones for 11.11 and other sales.

You can check your store coupon balance here.


best cashback aliexpress

If you are not using cashback apps, you're just leaving the money on the table for the other person to grab. Seriously.

I highly recommend using BackIt by EPN. I've stayed away from using cashback for so long because I didn't trust them, but I've looked more into EPN, and it was surprisingly good.

Cahsback services make money with the affiliate program from AliExpress. It doesn't make the product price more for the buyer, but the more purchases go through the EPN's affiliate account, the more % AliExpress pays them. They keep 1-2% for themselves, and give the rest to the buyer. It's a win-win.

Usually, you will get 5.5 – 12% from each product (and sometimes up to 90%, if you are lucky enough to come across a generous seller).

Cashback offers are activated by either installing the browser extension (for desktop users), or installing the app (for mobile users). Before you buy something you need to activate cashback by clicking the link in the extension or the app. That's it – super simple. One click will give you 3 days of cashback. After 3 days, just click it again.

Cashback Extension (for desktops)

Cashback App (for mobile users)


AliPrice (or any other price tracker of your choice) saves prices of items before the sale, and you can see the historical graph to verify if the discounted price is real, or if it is artificially inflated to drop on the sale date.

There are a lot of items with fake sale prices. There also are a lot of them with real sale prices.

Be smart. Use caution. Use coupons. Also, use price trackers and cashback apps.

Get AliPrice Extension to track prices on AliExpress


aliexpress bonus buddies

Bonus buddies is a program to invite new users to AliExpress. But it works if you just share the link with others, and click other peoples' links. Both parties get a small increase from the link being clicked.

I'm not 100% sure how that makes sense, but I've made $130 from sharing my link. I'm yet to claim the bonus, as the threshold I've selected is $160.

Here is my link, click it and get yours to share with others. 

*Works in the AliExpress app only


As an AliExpress affiliate, I got access to the 11.11 biggest discounts product list. 

The list has over a 1000 products, and it is split in 27 categories. The list can be accessed by clicking the link below.

Access the AliExpress 2020 11.11 secret sale list

UPDATED! AliExpress March 2020 Anniversary Sale coupons

AliExpress sales are a good way to buy products at a discount, but you need to be smart about it – otherwise, it's easy to get caught in a landslide of the seemingly good deals, and be left with 120 orders instead of 12 that you originally wanted. A common question is “how to find coupons to save money on AliExpress?”.

And we will try to answer it in full.

There are a few ways to get additional coupons for the AliExpress 2020 March Anniversary / 11.11 sale.

What is important to know, and what I see people getting confused with is: there are 3 different types of coupons: provided by AliExpress, select coupons and store coupons (I will explain what the difference is below). The best savings are with AliExpress-provided coupons, select ones are okay, and store coupons are the ones you can find everyday.

Types of coupons

I will explain the difference between the coupons. There are three that usually are available during all of AliExpress sales. I've been monitoring them for the last 5 years, and I will tell you what the best ones are.


AliExpress coupons

These are the best types of coupons you can get.

AlIExpress coupons are red with jagged edges. They are provided by AliExpress – the money comes from their promotional budget, and they can be used on any products and in any stores. You can only use one coupon per order. Typically, you get something like $2 off $15, $3 off $30, $5 off $35. Savings are typically around 10-15% off of the order.

You get these coupons before the sale. Below I will explain 3 ways how you can get them.


Select coupons

Select coupons are half-red and half-white. You can find them on top of the coupon center. They can be used only in certain stores that accept them, and in my opinion are mostly useless. Their main goal is to get you to buy more stuff, because the amounts are set according to the item prices.

For example, a store that typically carries $8 merchandise, will offer you a $1 off $10 coupon, which you can only use if you buy 2+ things. Although, if you decided to buy something, it's better to use them than not to 🙂


Store coupons

They are orange with jagged edges. These are regular coupons that you can find on any day, but bigger stores/brands (QCY, KZ, UGREEN – more of them on the bottom of our homepage) sometimes add additional ones for the sale.

Normally they give you an additional ~3-5% off, which again is better than nothing, but are nothing outstanding.

Now let's talk about how you can get coupons.

Coupon center

Coupon center is another way to get coupons for the sale.

There are individual store coupons that are provided based on your shopping and browsing history in Picked For You, and other products that are picked according to the shopping history of users similar to you.

PRO TIP: Add items from the stores that you got coupons from to the cart. This way you won't lose track of the stores that offer coupons.

Exchange coins for coupons

You can exchange coins for select and AliExpress coupons (difference explained here). If you have collected coins in the previous years, they will still be available. Any coupons that you exchanged for coins in the past are available as well.

Sometimes, this page gives you an error. To fix that, you can disable AdBlock, and if that does not help – disable your VPN if you use it.

Click the button below to check your coin and coupon balance.

How to get coins?

You can get coins by adding items to the cart before the sale begins, or by playing games and completing tasks in the app.

Adding items to the cart is the easiest way, but playing games is more fun. This is what the Coins & Coupons looks like inside the app.

Additional ways to save money

I -HIGHLY RECOMMEND- TO use a cashback service like BackIt by EPN (follow the link to register your account). When you make a purchase they promise to return up to 90% of the purchase price, but realistically it's about 5-7% on average, which is still pretty good.

For PC users, you can use cashback through a browser extension.

For mobile users, you can install the app.

This cashback service works with most Chinese E-Commerce marketplaces like AliExpress, GearBest, DHGate, and also with and

Cashback Extension (for desktops) / Cashback App (for mobile users)